Glossary

Alternative dispute resolution: an independent body that adjudicates an individual dispute between a customer and a business, within its stated remit.

Used in: A casino regulator and a dispute adjudicator have different jobs, How does a UKGC licence protect players?: what it means for a UK player, regulator by regulator

A business-to-consumer licensee, one that serves players directly rather than supplying other businesses.

Used in: A casino regulator and a dispute adjudicator have different jobs

The name displayed to the visitor. A reader who records only Lantern Casino, the fictional example used in this worksheet, has missed two different roles.

Used in: Where is an online casino based — and why does it matter?

Deposits, winnings owed and earned bonus entitlements, as the Commission defines them; stakes on open bets are excluded.

Used in: When an online casino closes, the balance follows the account's legal arrangements

The market in which the customer is being served. This article uses Great Britain precisely: England, Scotland and Wales.

Used in: Where is an online casino based — and why does it matter?

A letter a business issues when it concludes its complaints process; the Commission’s guidance discusses it as a step before ADR.

Used in: A casino regulator and a dispute adjudicator have different jobs

The national self-exclusion register. Gambling websites and apps licensed in Great Britain block a registered person for the period chosen.

Used in: How does a UKGC licence protect players?: what it means for a UK player, regulator by regulator

The jurisdiction whose company registry holds the company. A company-registry fact, not a gambling one.

Used in: Grand Lisboa: a casino in the shape of a landmark

A business unable to pay its debts; the legal protection of customer funds then decides what happens to a balance.

Used in: When an online casino closes, the balance follows the account's legal arrangements

The Licence Conditions and Codes of Practice: the conditions every Gambling Commission licensee must keep, published page by page.

Used in: How does a UKGC licence protect players?: what it means for a UK player, regulator by regulator

The entity named in account terms. That is a question about the customer relationship, so copy the short legal name accurately and follow the official register route.

Used in: Where is an online casino based — and why does it matter?

The regulator that issued the gambling licence, and therefore the regime a customer’s account sits under.

Used in: Grand Lisboa: a casino in the shape of a landmark

The Gambling Commission’s own licence. Without one, the Commission states it is illegal to provide gambling facilities to consumers in Great Britain.

Used in: Grand Lisboa: a casino in the shape of a landmark

A business withdrawing from a market while still able to pay its debts; it calls for an orderly return of funds.

Used in: When an online casino closes, the balance follows the account's legal arrangements

The MGA unit that examines regulatory complaints; since 2019 it does not examine the merits of player disputes.

Used in: A casino regulator and a dispute adjudicator have different jobs

The authorisation claimed for a particular activity. An apparent badge on a page is a starting point for verification, not the end of it.

Used in: Where is an online casino based — and why does it matter?

A report that a licensed service may be unlawful, unsafe, unfair or insufficiently transparent, examined by the authority rather than by an adjudicator.

Used in: A casino regulator and a dispute adjudicator have different jobs

The range of subjects an ADR provider will adjudicate; the provider decides that question first.

Used in: A casino regulator and a dispute adjudicator have different jobs

Keeping customer money in a separate account; it does not by itself guarantee repayment on failure.

Used in: When an online casino closes, the balance follows the account's legal arrangements

Asking to be barred from gambling for a set period. For online gambling in Great Britain the national register is GamStop.

Used in: How does a UKGC licence protect players?: what it means for a UK player, regulator by regulator

The record showing a bet or offer has been resolved, so an amount can be treated as owed rather than pending.

Used in: When an online casino closes, the balance follows the account's legal arrangements

The studio label shown on the game screen. It is a question about the supplied game and should not be silently substituted for the contracting name.

Used in: Where is an online casino based — and why does it matter?

The amount put at risk in a particular bet.

Used in: What a Curaçao licence means for a UK player: complaints, balances and whether the site may serve you at all, When an online casino closes, the balance follows the account's legal arrangements, A casino regulator and a dispute adjudicator have different jobs, Where is an online casino based — and why does it matter?

The Gambling Commission's public list of licensed operators. The LCCP reaches an account only when the operator is on it.

Used in: How does a UKGC licence protect players?: what it means for a UK player, regulator by regulator

A request to transfer eligible funds out of an account through a supported method.

Used in: When an online casino closes, the balance follows the account's legal arrangements, How does a UKGC licence protect players?: what it means for a UK player, regulator by regulator, Where is an online casino based — and why does it matter?